Frequently Asked Questions


We require 100% of the payment to be in our possession before we can send out any orders. No exceptions.
Credit / Debit card phone orders

  • Orders processed via secure credit card machine (no details stored)
  • To process the order we must speak to the cardholder
  • Orders must be sent to the cardholders address
  • NOTE: We can only process credit / debit card transactions for UK customers ONLY. For all other EU customers, please use one of our alternative methods of payment.

 

Shopping at Freedom Seeds is easy! Pick the items you like, choose the pack size and quantities, and add them to your shopping cart. When you are ready to pay you press one of the many checkout buttons about the site, the easiest being in the top right hand corner of each page. You can then choose to checkout as a guest or registered member. Fill in all the details as prompted, and choose your shipping and payment options. Once you have completed these steps we will keep you up to date with the status of your order via email.

We’re more than happy to take an order over the phone (although we must remind you that we can not give any advice or talk about the germination of seeds, so please don’t ask). To order by phone please call us during opening hours on +44 (0)23 9278 0444, or email us at info@freedomseeds.com.

If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you check your email address that you provided us with to see whether you have a confirmation email. If you are unable to find a confirmation email we would recommend you contact us via email or telephone so we can confirm the exact status of your order.

In the unlikely event that we have run out of stock you will receive either an email or phone call from us outlining the options available to you. These are likely to include the following: 1) Wait for the item/s to be restocked. 2) Select an alternative product to the same value. If ordering a more expensive product we will require additional payment. 3) If you have placed an order for multiple items and we can only fulfill part of your order, we will contact you to ascertain if we should: (a) hold your entire order back until the out of stock items have been restocked, and then send you all the items in one package, or (b) send you the in-stock items to you immediately and then send the out of stock items to you at a later date once they have been restocked. Please note that we will not charge you any extra delivery costs if you choose option (b). 4) If none of the previous options suit your needs we will offer you a refund.
If we cannot contact you by the telephone number or email you supplied to us, we will not be able to fulfill your order.

If an item is listed as out of stock this means that the product is currently unavailable from the seedbank. Please contact us to receive an estimated restock date.

Unfortunately we cannot reserve stock.

This will normally only be considered on orders over £500. Contact us for a quote.

Please enter your email address on this page and we will automatically send you an email with your login password.

If you have received a Freedom Seeds promo code then you just need to enter it into the “Discount Codes” box on the shopping basket page and press the “Apply Coupon” button. This will alter the price to the discounted price for you and you can continue shopping as normal.