FAQ

ORDERING

ORDERING

Shopping at Freedom Seeds is easy!



Browse our stock list for items you like, choose the pack size and quantities, and add them to your shopping cart. When you are ready to pay proceed to the checkout, which is located in the top right hand corner of each page. You can then choose to checkout as a guest or registered member. Fill in all the details as prompted, and choose your shipping and payment options. Once you have completed these steps we will keep you up to date with the status of your order via email.

We’re more than happy to take an order over the phone (although we must remind you that we can not give any advice or talk about the germination of seeds, so please don’t ask). To order by phone please call us during opening hours on +44 (0)23 9278 0444, or email us at info@freedomseeds.com.

If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you check your email address that you provided us with to see whether you have a confirmation email. If you are unable to find a confirmation email we would recommend you contact us via email or telephone so we can confirm the exact status of your order.

We can promise you this because we are next door to a major UK cannabis seed wholesaler & distributor, meaning it takes us five minutes to get hold of the stock. However, some of the one thousand plus strains listed on this site sell so infrequently that keeping stock might compromise the freshness.

So if you order one of these strains (maybe 5% of the seeds listed on our site and more often than not regulars) it may take an extra couple of days to have the stock to send out to you.

This happens very rarely as you can imagine but we hope you understand and appreciate that we do this to ensure no compromise on quality.

Please feel free to email or phone if you have any questions on this or any other topic.

In the unlikely event that we have run out of stock you will receive either an email or phone call from us outlining the options available to you. These are likely to include the following: 1) Wait for the item/s to be restocked. 2) Select an alternative product to the same value. If ordering a more expensive product we will require additional payment. 3) If you have placed an order for multiple items and we can only fulfill part of your order, we will contact you to ascertain if we should: (a) hold your entire order back until the out of stock items have been restocked, and then send you all the items in one package, or (b) send you the in-stock items to you immediately and then send the out of stock items to you at a later date once they have been restocked. Please note that we will not charge you any extra delivery costs if you choose option (b). 4) If none of the previous options suit your needs we will offer you a refund.
If we cannot contact you by the telephone number or email you supplied to us, we will not be able to fulfill your order.

If an item is listed as out of stock this means that the product is currently unavailable from the seedbank. Please contact us to receive an estimated restock date.

Unfortunately we cannot reserve stock.

This will normally only be considered on orders over £500. Contact us for a quote.

Please enter your email address on this page and we will automatically send you an email with your login password.

If you have received a Freedom Seeds promo code then you just need to enter it into the “Discount Codes” box on the shopping basket page and press the “Apply Coupon” button. This will alter the price to the discounted price for you and you can continue shopping as normal.

If you can’t find something you’re looking for then please don’t hesitate to get in contact with us and ask. We will be more than happy to let you know all we can with regards to forthcoming products and if we can source what you’re after. We will try our best to fulfill your order.

We believe the price agreed at the time of your order is the price you are happy to pay and we will not be able to refund any difference should that item subsequently be discounted further.

We sell mixed seeds packs, but only those packaged by the seedbanks themselves. We do not open seed packages and sell the seeds loose.

– Opening hours are Monday-Thursday 10am-5pm GMT.



– Orders placed over the weekend will be processed on the following Monday.



– Outside of office opening hours we will have an answering machine on. Please leave your name and telephone number, and we will call you back when normal office hours resume.