FAQ

PAYMENT AND PROCESSING

2.0 PAYMENT AND PROCESSING

We require 100% of the payment to be in our possession before we can send out any orders. No exceptions.

Credit / Debit cards online

• If you wish to pay for your seeds online with a valid debit / credit card, we now accept online payments. This payment option is available only for any customer from the EU, please do not make a payment if you are not currently residing within the EU.
• Please select your required seeds on our site, then go to your basket and click on the pay securely now link.
• Select Credit Card option and fill in your details.
• Once you have completed payment we will send you the seeds as soon as the funds have cleared.
Credit / Debit card phone orders
• Orders processed via secure credit card machine (no details stored)
• To process the order we must speak to the cardholder
• Orders must be sent to the cardholders address
• NOTE: We can only process credit / debit card transactions for UK customers ONLY. For all other EU customers, please use one of our alternative methods of payment.

Money / Postal orders

• Details available at checkout once you check the money / postal orders option

Cash payments

• Details available at checkout once you tick on the cash option
• We can accept cash in UK Pound Sterling (GBP) ONLY. We highly recommend that any cash is sent via a secure postal service that is 100% trackable. Please note, we cannot and will not be held responsible for any cash lost in the post. You post cash entirely at your own risk.

No reference to “cannabis” or “seeds” will show on your statement.

It is safe to order online with Freedom Seeds. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other critically sensitive information such as your credit card details. Information passed between your computer and our website cannot be read in the unlikely event that someone else intercepts it. This technology includes the following features:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data so it cannot be read by anyone other than the secure server.

Data Integrity – this checks the data being transferred to ensure it has not been altered.

Firstly we would recommend you double check you have entered all details correctly. The card you are using must be registered to the billing address. If the card has been declined then it could be a funding issue. Please check with your card issuer to ensure you have sufficient funds to make the payment or whether there are any other issues. As always, please don’t hesitate to contact us and we will see if we can take payment over the phone.

We charge in UK Pound Sterling (GBP). Thus, please use a currency converter if you are using a card that is not GBP. This will advise you of the charge in your local currency. A good currency converter to use is: XE Currency Converter